FAQs

 

1. Where does we deliver to?

We ship to both Peninsular and East Malaysia. We currently do not provide global shipping – coming soon!

2. How much does shipping cost?

We charge RM8 PosLaju flat rate within West Malaysia and RM15 for East Malaysia* (subjected to confirmation). 

3. How long does it take?

Delivery within Malaysia takes 1-3 working days. 

4. Have you shipped my order?

We will email you with an order ID once the items are packed and shipped. Paid orders made before 3pm will be shipped out on the same day. Orders after 3pm will be shipped out the next day.

5. Item received is damaged.

Although we ensure all our items are in good condition on delivery, damage may occur during the transit period. We sincerely apologise and hope you will continue to shop with KKorean. Please let us know immediately if you have received a damaged item. Kindly send a photo of the damaged area of the product, write a short description and send it to hello@nitacosmetics.com. We will replace your damaged item. If the item is out of stock, we will refund you with NITA’s store credit.

6. I received an incorrect item.

Please let us know immediately via email at info@kkoreanhq.com with your order ID and a picture of the item received and we will get it sorted out for you.

7. An item is missing from my order.

We apologise for the error in delivery. Kindly send an email to info@kkoreanhq.com with your order ID and we’ll have the item shipped out to you soon.

8. Which address should I ship my order to?

We suggest getting it shipped to your office if you’re working, as PosLaju operates between 8:30am to 8pm on weekdays, and 8:30am to 5pm on Saturdays. If you’re unavailable to collect your parcel on delivery, your parcel will be kept at the nearest PosLaju office for 15 days, so you can collect it within that timeframe. After that, it will be returned to us.

9. Do we offer Cash on Delivery for the products?

For ease of transaction, we do not offer that service at the moment.